Cancellation & Refund Policy

Last Updated: August 10, 2026

At That’s S.O. Creative, we understand that plans sometimes change. Because our workshops, custom creations, and event services often require advance preparation, reserved space, and specially purchased or prepared materials, the following cancellation and refund policies apply.

Workshops & Classes

Your registration reserves a limited spot in one of our workshops or classes and allows us to prepare materials specifically for you.

Cancellations made at least 72 hours before the scheduled workshop:
You may transfer your registration to another available workshop. 

Cancellations made less than 48 hours before the workshop:
Workshop fees are non-refundable and non-transferable. we may offer your prepared project as a take-home DIY kit or allow you to pick up the materials prepared specifically for you.

No-shows:
Participants who do not attend their scheduled workshop without prior notice are not eligible for a refund, credit, or transfer.

Transfers and credits are subject to availability and may not be available for every workshop.

If We Cancel a Workshop

Occasionally, That’s S.O. Creative may need to cancel or reschedule a workshop due to severe weather, instructor illness, insufficient enrollment, or other unforeseen circumstances.

If we cancel a workshop, registered participants will be given the option to transfer to a rescheduled date, receive a store/workshop credit, or receive a refund.

Custom & Personalized Orders

Because custom and personalized products are created specifically for you, they are final sale once production has begun.

Deposits and payments made toward custom orders may become non-refundable once materials have been purchased, designs have been created or approved, or production has started.

Please carefully review all names, dates, spelling, wording, colors, and personalization details before approving your order.

If we make an error on your custom order, please contact us promptly so we can make it right.

Retail Merchandise

Unused, non-personalized retail merchandise may be eligible for return or exchange within 14 days of purchase with proof of purchase.

Items must be unused and in their original condition and packaging.

Clearance, seasonal markdown, final-sale, custom, personalized, and made-to-order items are not eligible for return unless defective.

DIY Kits & Craft Supplies

Unused and unopened DIY kits may be eligible for return within 14 days of purchase.

DIY kits that have been opened, used, painted, assembled, or customized are not returnable.

Custom-cut or personalized DIY kits are final sale.

Party & Event Services

Party services, balloon installations, backdrops, event décor, rentals, custom signage, and other event services may require a deposit to reserve your date.

Deposits may be non-refundable because your event date is reserved specifically for you and we may begin purchasing supplies, designing custom pieces, or preparing materials in advance.

Cancellation, rescheduling, rental, damage, and refund terms specific to your event will be provided at the time of booking when applicable.

Refund Processing

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping, delivery, setup, and processing charges are generally non-refundable unless the refund is due to an error on our part.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

Photos of the item may be requested so we can determine the best way to resolve the issue.

Questions?

We want you to feel great about creating, shopping, and celebrating with us. If you have a question about a cancellation, return, or order, please contact us before making your purchase or booking.

That’s S.O. Creative
A Snowdon Oak business
Blanchard, Oklahoma
Email: party@snowdonoak.com
Website:www.snowdonoak.com